At The Mode Nith, we approach your satisfaction with the same level of care we devote to our wearable art collections. Should any piece not meet your expectations, we offer a thoughtful returns and exchanges process for your convenience.

Eligibility

To qualify for return or exchange:

  • Items must be in original, unworn condition with all tags attached
  • Returns must be initiated within 15 days of receiving your order
  • Original proof of purchase must be included
Please note: For hygiene reasons, swimwear (items from our Swimwear collection) and Objects are final sale and cannot be returned or exchanged unless defective.

Return Process

  1. Initiate Your Return: Email our concierge team at [email protected] with your order number and details about the item(s) you wish to return. Use our template below for efficient processing.
  2. Receive Authorization: We will respond within 24 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Prepare Your Package: Include the RMA number clearly on the outside of your package. Items should be carefully packaged in their original protective wrapping.
  4. Ship Your Return: Send your return via a trackable shipping method to:

    The Mode Nith Returns
    1514 16th Street Southeast
    Washington, US 20020

Exchange Process

For exchanges, please follow the same process as returns, clearly indicating in your email:

  • The item(s) you wish to exchange
  • Your desired replacement item(s) from our current collections
  • Any size or color preferences

We will process your exchange once we receive the original item(s). Should there be a price difference, our team will contact you to arrange payment or refund.

Refund Information

Upon receipt and inspection of your return:

  • Refunds will be processed within 3-5 business days
  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)

For exchanges, we will ship your new item(s) via your original shipping method once processing is complete.

Return Request Template

For your convenience, please use this template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear The Mode Nith Concierge, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details of item(s) for return/exchange: – Item Name: – Size: – Color: – Reason for return/exchange: [For exchanges only] I would like to exchange for: – Item Name: – Size: – Color: Please let me know if you require any additional information. I look forward to your instructions for completing this process. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Defective Items

In the rare event you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a prepaid return label and expedite your replacement at no additional cost.

We appreciate your trust in The Mode Nith and strive to make every aspect of your experience with our wearable art as exceptional as the pieces themselves.